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Five Things to Think About When Choosing a Fulfillment Center

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Choosing the Right Fulfillment Center

Client Service

**Find a fulfillment facility that shares your concern for maintaining your brand.**

  • Look for a dependable call center for purchases, status checks, returns, or cancellations.
  • Opt for a center offering a single point of contact for personalized care and assistance.
  • Choose centers recommended by previous customers for reliability.

Versatility

**Consider whether your company will need special packaging or shipping instructions.**

  • Some centers prioritize efficiency, while others are more accommodating but may process shipments more slowly.
  • Examine how centers handle order modifications and their impact on customers and your company.
  • Balance your customers' needs with the fulfillment center's capabilities.

Location - for Cost and Speed

**Evaluate fulfillment center locations based on your clients' distribution.**

  • Consider proximity to transportation hubs and global presence.
  • Popular locations: Los Angeles, Chicago, Cincinnati, Philadelphia, and the New Jersey/New York region.
  • Balance cost-effectiveness with the option to visit and inspect your products.

Technological Prowess

**Look into applications and connections for efficient product and inventory management.**

  • Check for real-time tracking and compatibility with various e-commerce platforms.
  • Consider user-friendly APIs and plugins for streamlined interactions.
  • Choose a fulfillment center that aligns with your technology requirements.

Knowledge

**Research the background and experience of the individuals at the fulfillment center.**

  • Ensure the agent assisting you has a strong background and experience in the business.
  • Knowledgeable individuals will provide guidance and ensure smooth supply chain operations.

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